• Central Gold Coast Affordable Accommodation

Terms and Conditions

Terms and Conditions

Pets and animals are not allowed in the park. Smoking is not permitted in any of our facilities. Smoking is permitted outside only. Strictly one vehicle per Site/Villa.

Terms for Online and Phone Bookings

All online bookings to be paid in full at time of booking. 

Christmas and Peak season bookings require one weeks payment as deposit per Site, Cabin or Villa with payment of the balance due 60 days prior to arrival (min stays may apply).

Easter school holiday bookings require full payment per Site, Cabin or Villa (min stays may apply).

Specials, Hot Deals and Promotional Deals booked online or direct must be paid in full at the time of booking.

All other bookings require a two night deposit per Site, Cabin or Villa with payment of the balance prior to arrival. 

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation. We reserve the right to cancel any of these types of reservations.

Rate Inclusions for Bookings

Villas 2 bedroom - rates quoted are for 2 persons

Cabins and units - rates quoted are for 2 persons

  • Extra Adults / Child (2 – 15) - $15 per person per night.  

Garden House and Garden Penthouse - rates quoted are for 6 persons

  • Extra Adults / Child (2 – 15) - $20 per person per night.  

Sites - rates quoted are for 2 persons

  • Extra Adults - $20 each per night
  • Extra Children (2 – 15) - $10 each per night

Port-a-Cot's

Port-a-Cot's, High Chairs and Baby Gates can be hired subject to availability - 1-3 days $15.00,  an additional  $5.00 per day after the 3rd day.

Site Availability and Allocation

Site allocation will be made according to the dimensions of your caravan/motorhome/tent. Please ensure you state the total exterior length of your van/tent from front to back including all attachments and drawbar. In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit. Site numbers are not guaranteed. Please contact the park if you have any special requirements before your arrival.

Villa and Site Capacity

Villas - extra persons allowed are restricted due to maximum villa occupancy for each villa type

Sites - maximum persons per site is 6

Check-in / Check-out:

Villas: Check-in is 2.00pm Check-out is 10.00am

Sites: Check-in is 11.00am Check-out is 10.00am

Reception Hours:

Monday - Saturday  8.00am - 6.00pm
Sunday and Public Holidays 9.00am - 5.00pm 

Closed Christmas Day

Refund Policy

Refunds of deposits and fees paid are only available from Nobby Beach Holiday Village under the following circumstances:

1. Peak Periods Where notice is given at least 30 clear days prior to the reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of the deposit paid less a Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservation periods crossing the peak period.

2. Shoulder Periods Where notice is given at least 30 days prior to reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of deposit paid less a  Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservations crossing the shoulder period.

3. Off Peak Periods Where notice is given at least a clear 72 hours prior to the reservation arrival date of a full or part cancellation a refund will apply under the following terms: Option A: Full credit of deposit to a future booking Option B: Refund of deposit paid less a Administration fee, (definition as per below) Where less than 72 hours notice has been given or for partial cancellation: If the site is rebooked Option A maybe applicable If site is not rebooked, no refund is made.

4. Notice given less than 24 hours before check in Where notice is given less than a clear 24 hours prior to the reservation arrival date no refund will be given.

5. Other refunds/Conditions Group bookings require sixty days notice period to cancel a booking. No refunds are available on HOT DEALS, Facebook specials or promotions. No Refunds or changes are available on ANY online bookings. Special short term rates will incur a cancellation fee, equivalent to least 1 week.

6. Minimum booking period refunds Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply. * If a booking crosses 2 seasons then the greater fee is applicable. An administration fee will be deducted from all refunds made (set amount for powered sites - for all Villa, Cabin and Unit accommodation the fee is 1 nights accommodation per room booked). Guests who depart earlier than their original departure date will have the above conditions applied. No shows forfeit all fees paid. Nobby Beach Holiday Village reserves the right to cancel bookings for 'no shows' and forfeit any payment. Any money entitled to the customer after applying the refund policy may be held in credit for a future booking. (Conditions do apply)

Privacy Policy

This Privacy Policy is effective from 29 October 2020.

This web site https://www.nobbybeachholidayvillage.com.au is owned and operated by Nobby Beach Holiday Village and will be referred to as “We”, “our” and “us” in this Privacy Policy (Privacy Policy). By using this site, you agree to the Privacy Policy. This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by us. The Policy relates to personal information collected by any means and by any technology.

Collection of Personal Information

Personal information is information or opinion from which an individual’s identity may be ascertained. The nature of personal information collected by us generally comprises:

  • Name;
  • Address;
  • Telephone numbers;
  • E-mail / IP addresses;
  • Driver’s license number and/or passport number and, upon our request, a copy of your driver’s license or passport;
  • Vehicle details including registrations and vehicle make and model;
  • Payment information (such as credit card, PayPal or bank details);
  • Financial and transaction details associated with bookings, products and services;
  • Your social media preferences;
  • Special needs or preferences;
  • Any benefits you obtain from G’Day Parks; and
  • Any preferences you tell us about or other information that you provide.

 

Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.

We do not collect personal information unless it is necessary for us to perform one or more of its functions and activities.
We will destroy personal information when it is no longer required for such functions and activities. We will generally collect personal information from you directly.

Use and Disclosure of Personal Information

We will use and disclose your information for the purpose for which it was initially collected and for related purposes which might include internal auditing and administration, adding your name to a contact list, guest list or invitation list or helping us to identify production and broadcast activities which may be of benefit or interest to you.
We may be required to disclose your personal information without your consent if the disclosure is:

  • required or authorised by law;
  • required in order to investigate an unlawful activity;
  • required by an enforcement body for investigative activities; or necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Personal information such as basic contact details sourced from our subscription base, memberships and accommodation records may be provided to related entities, business partners and associates for bona fide purposes associated with our business and undertaking.  This includes the opportunity to provide information concerning products and services offered by us.

Direct Marketing

Personal information may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed.  We will provide options for a person to opt out of receiving marketing material.

In addition, we may use information appropriately and lawfully sourced by a third party for direct marketing purposes if the information is not sensitive information and:

  • it is impracticable for us to seek your consent before that particular use;
  • you have not made a request to us not to receive direct marketing communications;
  • in each direct marketing communication with you, we include a prominent notice informing you how to opt out.

Opting out of Direct Marketing

If you do not wish to receive direct marketing information from us, please use the contact details below to update your preferences, or use the unsubscribe feature on our electronic marketing communications.

Please note that if you make such a request, we may still need to use your personal information to provide you with the services and products you have requested as a customer; and

It may not be possible for us to immediately action a request to cease receiving any or all direct marketing material. However, we will respond to such requests as soon as practicable.

Protection of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate and up-to-date, and is protected from misuse, interference and loss, and unauthorised access, modification or disclosure.  All information stored electronically is protected by unique password and network protection with access limited to key personel.  Physical records are kept in secure locations to prevent unauthorised access or disclosure.

When the opportunity arises, we will take steps to confirm or update the personal information and contact particulars to ensure currency is maintained.

Overseas disclosure of personal information

We are likely to disclose some of your personal information, for the purposes described above, to organisations overseas, such as a third party booking facility like Booking.com, etc.  Personal information provided to overseas organisations may not have the same protection as set out in this privacy policy and the Australian Privacy Principles, and we may not take any steps to ensure such protection.

Changes to this Policy

We may change this Policy from time to time for any reason and will update the Policy accordingly. It is your responsibility to review our current privacy policy from time to time.

Contacting Us

Any queries relating to this policy, enquiries about the personal information held, requests to update personal information, requests to be excluded from receiving marketing communications or complaints may be directed to Nobby Beach Holiday Village on (07) 5572 7533 or info@nobbybeachholidayvillage.com.au.

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