Terms and Conditions

Terms and Conditions

Pets and animals are not allowed in the park. Smoking is not permitted in any of our facilities. Smoking is permitted outside only. Strictly one vehicle per Site/Villa.

Terms for Online and Phone Bookings

All online bookings to be paid in full at time of booking. 

Christmas and Peak season bookings require one weeks payment as deposit per Site, Cabin or Villa with payment of the balance due by the 30th September 2017. (min stays may apply)

Easter school holiday bookings require full payment per Site, Cabin or Villa. (min stays may apply)

Specials, Hot Deals and Promotional Deals booked online or direct must be paid in full at the time of booking.

All other bookings require a two night deposit per Site, Cabin or Villa with payment of the balance prior to arrival. 

Security Deposits

A security deposit of $100 is required for all Villa, Cabin and Unit accommodation payable by credit card. This will be refunded onto your credit card when the key is returned at checkout and the room has been inspected.

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation. We reserve the right to cancel any of these types of reservations.

Rate Inclusions for Bookings

Villas 2 bedroom - rates quoted are for 2 persons

Cabins and units - rates quoted are for 2 persons

Sites - rates quoted are for 2 persons

Extra Adults - $20 each per night

Extra Children (2 – 15) - $10 each per night.  

Port-a-Cot's

Port-a-Cot's can be hired subject to availaiblity - 1-3 days $15.00,  an additional  $5.00 per day after the 3rd day.

Site Availability and Allocation

Site allocation will be made according to the dimensions of your caravan/motorhome/tent. Please ensure you state the total exterior length of your van/tent from front to back including all attachments and drawbar. In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit. Site numbers are not guaranteed. Please contact the park if you have any special requirements before your arrival.

Villa and Site Capacity

Villas - extra persons allowed are restricted due to maximum villa occupancy for each villa type

Sites - maximum persons per site is 6

Check-in / Check-out:

Villas: Check-in is 2.00pm Check-out is 10.00am

Sites: Check-in is 11.00am Check-out is 10.00am

Reception Hours:

Monday - Saturday  8.00am - 6.00pm
Sunday and Public Holidays 8.00am - 4.00pm 

Refund Policy

Refunds of deposits and fees paid are only available from Nobby Beach Holiday Village under the following circumstances:

1. Peak Periods Where notice is given at least 30 clear days prior to the reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of the deposit paid less a Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservation periods crossing the peak period.

2. Shoulder Periods Where notice is given at least 30 days prior to reservation arrival date of a full or part cancellation a full refund will apply under the following terms: Refund of deposit paid less a  Administration fee, (definition as per below) Where less than 30 days' notice has been given or for partial cancellation no refund will be made. This policy also applies to reservations crossing the shoulder period.

3. Off Peak Periods Where notice is given at least a clear 72 hours prior to the reservation arrival date of a full or part cancellation a refund will apply under the following terms: Option A: Full credit of deposit to a future booking Option B: Refund of deposit paid less a Administration fee, (definition as per below) Where less than 72 hours notice has been given or for partial cancellation: If the site is rebooked Option A maybe applicable If site is not rebooked, no refund is made.

4. Notice given less than 24 hours before check in Where notice is given less than a clear 24 hours prior to the reservation arrival date no refund will be given.

5. Other refunds/Conditions Group bookings require sixty days notice period to cancel a booking. No refunds are available on HOT DEALS, Facebook specials or promotions. No Refunds or changes are available on ANY online bookings. Special short term rates will incur a cancellation fee, equivalent to least 1 week.

6. Minimum booking period refunds Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply. * If a booking crosses 2 seasons then the greater fee is applicable. An administration fee will be deducted from all refunds made (set amount for powered sites - for all Villa, Cabin and Unit accommodation the fee is 1 nights accommodation per room booked). Guests who depart earlier than their original departure date will have the above conditions applied. No shows forfeit all fees paid. Nobby Beach Holiday Village reserves the right to cancel bookings for 'no shows' and forfeit any payment. Any money entitled to the customer after applying the refund policy may be held in credit for a future booking. (Conditions do apply)

Privacy Policy

Nobby Beach Holiday Village is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your bookings, provide you with our monthly newsletter (if applicable) and to personalise your booking experience with us; that's all.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to finalise a booking you may wish to make. After completing the form provided, your IP address will be stored along with a booking number that allows us to track your booking. 

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