Frequently Asked Questions

Can I access the facilities after I check out?

Guests cannot access the facilities including the pool area after check out.

How many parking spots are included with my booking?

Guests are provided 1 free parking spot per booking. The park cannot accommodate a second vehicle.

How far away is the beach?

It is about a 10 minute walk to the patrolled beach area.

How far away are the theme parks?

The theme parks are about a 25 minute drive, Seaworld is just a 15 minute drive.

When is the waterslide operational?

The waterslide is operational between 8:00am and 5:00pm and until 4:00pm on Sundays and public holidays. Please visit reception if the waterslide is turned off during operational hours.

Is the pool area supervised?

The pool area is unsupervised. Children under 15 require parent/guardian supervision when in the pool area.

When can I use the pool area?

The pool area is open from 8:00am - 8:00pm.

What do I do if there is a problem with my accommodation?

If there are any problems with your accommodation, please inform reception within 1 hour of check-in. We will do whatever we can to reasonably rectify the situation.

When is check in and check out time?

Accommodation

Check-in is 2.00pm
Check-out is 10.00am

Caravan and Camp Sites

Check-in is 11.00am
Check-out is 10.00am

 

When is reception open?

Reception is open Monday - Saturday from 8.00am - 6.00pm and Sunday and Public Holidays from 8.00am - 4.00pm 

Are pets allowed?

Sorry, no pets are allowed in the park.

Is your accommodation wheelchair accessible?

We do not have wheelchair accessible accommodation.

What is the age range for infant, child and adult?

Infants are aged below 2 years old. Children are aged between 2 and 14. Adults are aged 15 and up.

Are portacots available?

Yes, they cost $15 for stays of 1 - 3 nights. Stays of 4 nights or more is $5 per night.

Are the 2 pools heated?

Yes, both the toddler and large pool are heated to 28 degrees year round.

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