• Central Gold Coast Affordable Accommodation

COVID-19 UPDATE

WE WILL BE OPENING TO ALL AUSTRALIANS (EXCEPT VIC) FROM 10TH JULY!

 

Monday 1st July 2020

 

COVID-19 | TRAVEL SAFETY INFORMATION

Nobby Beach Holiday Village are super excited to annouce that as of the 10th July 2020, Queensland will be opening its borders to all Australians (except VIC). To celebrate, we are extending our "Locals special" to all Australians* as we believe all Australians are our locals! 

In line with current COVID-19 restrictions, for any stays from the 1st July 2020 onwards, guests must adhere to the following conditions with no exceptions:

* Bookings will only be accepted from holiday guests who reside in QLD, NSW, WA, SA, TAS, ACT and NT from 12 noon on the 10th July. Victorians and any person who has spent time in any local governemtn area in VIC will be allowed if they have complied with the 14 day mandatory hotel quarantine ruiling. 

* Please be everyone travelling to QLD including its residents will require a Queensland Entry Declaration form, which can be accessed at www.qld.gov.au/border-pass and is valid for seven days. Everyone must carry ID showing their residential address. The form is a print-at-home document and is issued following the completion of an online questionnaire. Border restrictions apply to all travel to QLD by air, sea, rail or road. Anyone coming into the state, including Queenslanders, who have been in Victoria or another hotspot wihtin the last 14 days will be required to quarantine in a designated hotel at their own cost. On the spot fines apply for indiviuals ($1,334) and corporations ($6,672) who do not comply or who provide false information ($4,003).   

* Nobby Beach Holiday Village recommends all guests to have downloaded and activated the COVID Safe App.

* A guest declaration must be completed for all parties on arrival for potential contact tracing if required.

* The swimming pool, water slide, playground and any recreational areas are open (social distancing rules apply).

* All indoor amenities, chill-out room, laundries etc. must operate strictly in accordance with the 4 square metre per person rule.

* Social distancing practices still apply, including; 1.5m separation from others, limiting 1 person per 4m2 (excl. your household). Social distancing is the responsibility of every patron. Anybody found to be disregarding social distancing measures will be asked to leave.

* Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan, or cabin ensuring compliance with group gathering guidelines as outlined above.

* Guests must abide by safe practice and the required hygiene rules. Wash your hands regularly, cover your cough, avoid touching your face and shaking hands with anyone. Especially when using any communal facilities including laundry and communal camp kitchen.

* If you’re not feeling well please ensure you stay home for the safety of everyone. Similarly, if you or any member of your party becomes unwell while staying or up to 2 weeks after departure at Nobby Beach Holiday Village, you must advise Reception immediately on 07 5572 7533.

* Wristbands are to be worn by all Nobby Beach Guest’s (adults and children) throughout the duration of your stay

* Any patrons found to be disregarding any of the above conditions will be asked to leave without refund. We ask for everyone’s cooperation during this time to ensure restrictions continue to be relaxed and we can get back to normal operations as soon as possible.

The safety and wellbeing of our staff and guests always has and always will be paramount to Nobby Beach Holiday Village, so we can assure you we are continuing to take hygiene measures very seriously. As always, our staff are here to help and ensure the safety and enjoyment of all who visit Nobby Beach Holiday Village. Please follow their instructions and ensure you continue to abide by existing State and Federal restrictions for the safety and well-being of us all.

If you have any queries please contact the park directly on 07 5572 7533 or see Reception staff.

We look forward to welcoming you back to Nobby Beach!

 


WE ARE OPEN FOR HOLIDAYS FOR QUEENSLANDERS FROM TODAY!

 

Monday 1st June 2020

 

COVID-19 | TRAVEL SAFETY INFORMATION

Nobby Beach Holiday Village are super excited to annouce that our holiday section will be re-opening early from midday today, the 1st June 2020 for Queenslanders and from the 11th July to interstate travellers. 

In line with current COVID-19 restrictions, for any stays from the 1st June 2020 onwards, guests must adhere to the following conditions with no exceptions:

* Bookings will only be accepted from holiday guests who reside in QLD between 1st June - 10th July 2020. You may be required to show proof of residence. From the 11th July we will accept all Australian residents. 

* Nobby Beach Holiday Village recommends all guests to have downloaded and activated the COVID Safe App.

* A guest declaration must be completed for all parties on arrival for potential contact tracing if required.

* Maximum of 20 people in any gathering. This remains state law and will be monitored by staff, but we expect responsible behaviour. Any patrons found to be disobeying this will be asked to leave.

* The swimming pool, water slide, playground and any recreational areas are open (social distancing rules apply).

* All indoor amenities, chill-out room, laundries etc. must operate strictly in accordance with the 4 square metre per person rule.

* Social distancing practices still apply, including; 1.5m separation from others, limiting 1 person per 4m2 (excl. your household). Social distancing is the responsibility of every patron. Anybody found to be disregarding social distancing measures will be asked to leave.

* Children must be supervised at all times, while exercising and playing around the park (includes bike riding and scootering), within your camp-site, caravan, or cabin ensuring compliance with group gathering guidelines as outlined above.

* Guests must abide by safe practice and the required hygiene rules. Wash your hands regularly, cover your cough, avoid touching your face and shaking hands with anyone. Especially when using any communal facilities including laundry and communal camp kitchen.

* If you’re not feeling well please ensure you stay home for the safety of everyone. Similarly, if you or any member of your party becomes unwell while staying or up to 2 weeks after departure at Nobby Beach Holiday Village, you must advise Reception immediately on 07 5572 7533.

* Wristbands are to be worn by all Nobby Beach Guest’s (adults and children) throughout the duration of your stay

* Any patrons found to be disregarding any of the above conditions will be asked to leave without refund. We ask for everyone’s cooperation during this time to ensure restrictions continue to be relaxed and we can get back to normal operations as soon as possible.

The safety and wellbeing of our staff and guests always has and always will be paramount to Nobby Beach Holiday Village, so we can assure you we are continuing to take hygiene measures very seriously. As always, our staff are here to help and ensure the safety and enjoyment of all who visit Nobby Beach Holiday Village. Please follow their instructions and ensure you continue to abide by existing State and Federal restrictions for the safety and well-being of us all.

If you have any queries please contact the park directly on 07 5572 7533 or see Reception staff.

We look forward to welcoming you back to Nobby Beach!


What are we doing to reduce the risk of COVID-19?

The safety and wellbeing of our guests and employees are our highest priority as COVID-19 continues to pose a health risk across the globe.

We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation From issuing your key, and amenities blocks, we’re in overdrive ensuring every touchpoint has been cleaned vigilantly

What should I do if I have a booking?

If you’re uncertain about your booking please contact the park directly via email at info@nbhv.com.au, we are being inundated with calls and would appreciate emails where possible to ensure we can get back to you regarding your booking as soon as possible. We please ask for your cooperation and patience while we endeavour to respond to everyone as soon as possible, as we are currently dealing with a large number of enquiries.

If I make a new booking can I change it if circumstances change?

Due to the ever-changing nature of COVID-19, we are offering flexible booking conditions for all bookings made between the 1st June and the 11th December 2020, in the case that the park is forced to close or you or anyone in your travelling party become infected with the COVID-19 virus within 14 days of your arrival dates (a doctors certificate will be required). All guests who meet these criteria have a few options regarding their booking;

  • Change your current booking to a later date, or
  • Receive a credit for monies paid to be used within 12 months of the current arrival date.

For all guests staying beyond the 11 December 2020, the parks normal booking and cancellation policy applies, however, we will continue to monitor this situation on a daily basis and update our policies where applicable, all updates to be provided on this page.

COVID-19 Booking Guarantee: A free exchange to a later date (within 12 months of your original booking date). Valid only if the park is forced to close due to COVID-19 or if you or your travelling party becomes infected with the COVID-19 virus within 14 days of your arrival date (a doctors certificate will be required).

How can I keep up to date with information from Nobby Beach Holiday Village?

Keep a close eye on our Facebook page and website for any updates or changes. If you have any questions specific to your booking please email the park at info@nbhv.com.au and we will get back to you as soon as possible.

Where can I go for more information on COVID-19 and travel restrictions?

For official updates about COVID-19 visit https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov...


 

DON’T CANCEL YOUR TRIP.

CHANGE YOUR DATE.

 

Thursday 26th March 2020

 

To our loyal guests,

From today, we are still open for essential travel but for the health and safety of our guests, staff and wider community, we will not be able to accept non essential guests.

Due to the uncertainty surrounding COVID-19 and the doubt of how long this virus will stick around, you may be unsure on when you’d like to go on your next holiday. We are aware that this is not an ideal situation and you may like to change your holiday plans. So to help, we are offering you and your family flexible options which will allow you to change your booking.

For those of you who have already paid a deposit &/or in full for bookings up until 30 April 2020, we would like to offer you a complimentary change of dates and the ability to freeze your rates for a similar booking period. Alternatively, we are happy to provide you with a credit on your account for when you are ready to book your future holiday.

We will be emailing all guests in coming days so please be patient as we work through our list of bookings. If you have an urgent matter, please feel free to contact us on (07) 5572 7533 or send an email to info@nbhv.com.au

We thank you for your patience in this unprecedented time.

Please remain healthy, vigilant and safe.

 

Kind regards

Nobby Beach Holiday Village

 

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