• Central Gold Coast Affordable Accommodation

COVID-19 UPDATE

Thursday 11th November 2021

 

COVID-19 | TRAVEL SAFETY INFORMATION

 

To our loyal guests,

We look forward to welcoming all Australians from the 17th December 2021

As per the recent Queensland Government direction made on the 9th November 2021 in regards to restrictions to those unvaccinated from the 17th December 2021, we have been advised by Caravanning QLD, that as we are deemed an essential service we can accept both vaccinated and unvaccinated guests into our parks. 

The Gold Coast is open to all areas (expect those from a QLD Government classified COVID-19 hotspot). Please note, some restrictions will still be in place, however masks are no longer mandatory.  We also ask that all guests social distance from those not within your household. Rest assured, we are running under a COVID Safe plan. 

Nobby Beach Holiday Village is using the new Check In QLD app to help keep you COVID safe:

Everyone who visits our venue is required to check-in via the Check In QLD app. To ensure a smooth and quick check-in please download the Check In QLD app from the Google Play Store or the Apple App Store - simply search Check In QLD. For our customers who do not have a smartphone or aren't comfortable downloading apps, we can take your details using another method. 

Cancellations due to COVID related reasons:

If you can not fulfill your booking due to COVID border closures, lock downs and/or COVID related restrictions, our team will offer you a FREE exchange to a later date or credit (no refunds will be accepted). Please note, proof of residency and/or a doctors certificate may be requested.   

Kind regards,

Nobby Beach Holiday Village


How are we reducing the Risk of COVID-19:

We have developed a COVIDSAFE plan for all guests staying to ensure we are following government advice and doing all we can to limit the spread of Coronavirus. This includes but is not limited to:

  • Social distancing practices in all common areas and camp kitchens

  • Limits to number of persons using facilities at any time

  • Increased cleaning frequencies

  • Installation of hand sanitiser units around the village

  • Compulsory pre-arrival questionnaire for all guests to reduce any risks

  • Changes to some of our customer service procedures

Here is a FEW of the FUN things you can STILL do under our COVIDSAFE operating plan:

  • SPLASH AWAY IN THE POOLS - We have 2 heated pools open daily 
  • CONQUER OUR MEGA WATERSLIDE - Our waterslide is 30 metres long and is ready to be conquered by the young and young at heart
  • SWAP STORIES AROUND OUR CAMP KITCHEN - Our communal Camp Kitchen has 3 gas BBQs, a fridge, microwave, toaster and seating for 30. It is setup for social distancing but still allows, plenty of space to relax and mingle.  
  • RUN WILD IN OUR PLAYGROUND - Our children’s playground is shaded and ready for your little one. 
  • TAKE A STROLL ACROSS THE ROAD - The Nobby Beach Cafe and Dining precinct is located across the road from our park, ready for you to savour delicacies from all over the world. 
  • HEAD TO NOBBY BEACH - This patrolled beach is a mere 400m away and perfect for kite surfing, swimming, surfing or walking along.
  • GOLD COAST ATTRACTIONS - Our park is located centrally on the Gold Coast, theme parks, Surfers Paradise and the hinterland is only a short drive away. 

As an individual you can help by following simple hygiene measures like:

  • Regular hand washing
  • Sneezing into your elbow
  • Staying at home if you're feeling sick 
  • Downloading the COVIDSAFE App
  • If you are feeling unwell or displaying any symptoms, please ensure you inform our team, self-isolate and get tested.

 


FAQ

What are we doing to reduce the risk of COVID-19?

The safety and wellbeing of our guests and employees are our highest priority as COVID-19 continues to pose a health risk across the globe.

We assure you that we are taking hygiene seriously. You can be confident that our park is being cleaned to the highest of standards, and that our staff are employing heightened levels of sanitation, from issuing your key to amenities blocks, we’re in overdrive ensuring every touchpoint has been cleaned vigilantly

What should I do if I have a booking?

If you’re uncertain about your booking please contact the park directly via email at info@nbhv.com.au, we are being inundated with calls and would appreciate emails where possible to ensure we can get back to you regarding your booking as soon as possible. We please ask for your cooperation and patience while we endeavour to respond to everyone as soon as possible, as we are currently dealing with a large number of enquiries.

If I make a new booking can I change it if circumstances change?

Due to the ever-changing nature of COVID-19, we are offering flexible booking conditions for all bookings affected by COVID-19 (proof of residency may be required). In the case that the park is forced to close or you or anyone in your travelling party become infected with the COVID-19 virus within 14 days of your arrival dates (a doctor's certificate will be required). All guests who meet these criteria have a few options regarding their booking;

  • Change your current booking to a later date, or
  • Receive a credit for monies paid to be used within 12 months of the current arrival date.

For all guests staying who are not in a QLD identified hotspot area as per the QLD Government website, the parks normal booking and cancellation policy applies, however, we will continue to monitor this situation on a daily basis and update our policies where applicable, all updates to be provided on this page.

COVID-19 Booking Guarantee: A free exchange to a later date (within 12 months of your original booking date). Valid only if the park is forced to close due to COVID-19 or if you or your travelling party becomes infected with the COVID-19 virus within 14 days of your arrival date (a doctors certificate will be required).

How can I keep up to date with information from Nobby Beach Holiday Village?

Keep a close eye on our Facebook page and website for any updates or changes. If you have any questions specific to your booking please email the park at info@nbhv.com.au and we will get back to you as soon as possible.

Where can I go for more information on COVID-19 and travel restrictions?

For official updates about COVID-19 visit https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov...


 

 

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